We ship WORLDWIDE!
We produce orders within 1-3 business days!
Delivery time depends on a Country and Shipping Profile
● Standard Shipping (20+ days)
● Express Shipping (7-15 days).
● DHL Express (1-4 days).
Estimated shipping times:
– United States: 8-11 business days
– Canada: 18-25 business days
– United Kingdom: 8-14 business days
– Europe: 8-14 business days
– Australia, New Zealand and Oceania: 15-22 business days
For a specific country, please write us in chat.
*Please take to notice that there are some delays possible before holidays (Christmas, New Year, etc,)
To track the status of the order, please use an online service https://www.17track.net/
Free shipping option is available on purchases with $65+ (USD).
We use Standard Shipping in this case.
We issue a refund on items only in case you receive it damaged or broken, or if you received wrong item (i.e. wrong size, font, or color used, design). Since the item is custom made, we do nut accept returns. However, we can produce and ship another item for free if there is a mistake with the order on our behalf.
A refund is issued within 1-3 business days to your bank account. For doing so, please send us proof that the item is wrong or damaged.
For more details, read our Return and Refund Policy
We thoroughly pack every item with Crawoo branding boxes, so you will easily recognise it.
For wooden decor items we attach double-sided sticky tape on the back. So, it’s easy to install it right away.
We also put the item into the wooden cut out frame, so you could position it on the wall.
We also give discounts on your next orders.
On top of that, we have Wholesale and Dropshipping prices. In order to get them, please Drop us a line or write in chat
Letters such as "j" and "i" contain dots that are not naturally connected to the letters when previewed in our font previewer. However for ease of hanging we will connect the dot to the base of the letter unless you specifically tell us otherwise.
Additionally, we will connect any letters to each other that are disconnected (often this happens with a capital 1st letter) so that you are shipped 1 single wooden sign. We will do the same if you have multiple words such as "Nora&James" unless otherwise specified.
If you prefer for your letters or words to be disconnected in any way please also specify this to us in the personalization section.