Shipping policy

COVID-19 SHIPPING UPDATE

We keep working as usual in spite of the COVID-19 and your purchase is 100% guaranteed. Our lead times listed below remain the same, but delivery times can be delayed a few days. Thanks for your understanding during this time!

INTERNATIONAL SHIPPING

We ship worldwide! We cannot expedited international shipping or speed up the transit time/customs clearance process. We do not guarantee actual delivery dates. 

📍  For orders from the USA 🇺🇲 :

• PROCESSING TIME: orders ship within 1-3 business days of purchase
• DELIVERY TIME: 1-3 business days with DHL Express 
• SHIPPING RATES (according to the size of the map):
  М & L sizes: 38.00 USD
  ХL & XXL sizes: 58.00 USD

📍  For orders from EUROPEAN UNION & UK 🇪🇺 :

• CUSTOMS FEES: free (except Cyprus, Malta, Switzerland, Norway, Iceland, Serbia, & Bosnia and Herzegovina**).
• PROCESSING TIME: orders ship within 1-3 business days of purchase.
• DELIVERY TIME: 10-15 business days with Ukrposhta International and 1-2 business days with DHL. 
• SHIPPING RATES (according to the size of the map):
  М & L sizes: 8.50 USD
  XL & XXL sizes: 15.00 USD

📍 For orders from the REST of the world 🌎 :

• CUSTOMS FEES: the amount of taxes depends on your country's laws. The fee is about 10-40 USD. Due to big dimensions of the package you will pay customs and import taxes. Crawoo are not responsible for them.
• LEAD TIME: orders ship within 3-6 business days of purchase.
• DELIVERY TIME: 4-6 business days with DHL Express
• SHIPPING RATES (according to the size of the map):
  М & L sizes: 40.00 USD
  XL & XXL sizes: 58.00 USD

* REST OF THE ITEMS rates: please check during the checkout or contact us.

RETURNS, EXCHANGES & REPLACEMENTS

We hope you absolutely love every single keepsake we send you.  But sometimes life happens and plans change, we get it.

✅ RETURNS & EXCHANGES: We accept returns and exchanges on items that are not personalized, not custom made, and not on clearance within 30 days of your receipt of the package.  Items must be in new condition and original packaging. Buyer is responsible for return shipping costs plus any shipping costs required to send an item for exchange.

❌ We do NOT accept returns or exchanges on personalized, custom made, or personal use items. 

🚫 When the item has been produced we cannot apply changes to the personalization. It’s possible only before the manufacturing stage

🔁 REPLACEMENTS:  If we made a personalization error on your order that was our fault, we'll happily replace the personalized item for you.  We do not replace items that were incorrectly engraved due to buyer error. 

Refund in case of the force majeure circumstances

Please, notice, we refund for the product but the shipping costs will be charged from the price of the product in case if:

• the shipment arrived at the wrong destination due to our fault

If the item was utilized by mail with the same reason we're not responsible for the costs.

If the customer refuses the package without any reason the package will be utilized and we're not responsible for the costs.